The update has now been completed, so everything should be working again. We will continue to monitor the situation.
Thank you for your patience, and have a nice day.
Posted Dec 04, 2025 - 14:33 EET
Update
Hi,
Unfortunately, we’ve encountered issues with our update, and the outage is continuing longer than expected. We apologize for the delay and will post an update here as soon as we have more information.
Posted Dec 04, 2025 - 14:25 EET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 04, 2025 - 13:00 EET
Update
In the original message the time was wrong. So time is 13:00 EET instead of 01:00.
Posted Dec 02, 2025 - 12:09 EET
Scheduled
We are currently preparing an important update to our service. During the update, there will be a short service interruption of up to one hour, as one of our databases needs to be taken offline for maintenance.
We will do our best to keep the downtime as short as possible. The interruption will last no longer than one hour.
Please contact your Awake.AI account manager or send email to support@awake.ai, if you have any questions related to this maintenance break.
Posted Dec 02, 2025 - 12:04 EET
This scheduled maintenance affected: Smart Port as a Service and API (Estimated Time of Arrival, Event Timestamp API, Portcall API).